Customer service representatives respond between Monday - Friday, 9am-5pm ET, excluding federal holidays. Please allow 3-5 business days for a response. 

Orders are fulfilled quickly and automatically; no modifications or cancellations can be made.

Shop Luggage

Contact Us

DELSEY PARIS

US Customer Service Help Center | DELSEY PARIS

How to find the serial number of my Delsey product?

Do it yourself repair tutorials

How to clean and maintain your Delsey Suitcase or Luggage?

Unlocking Your Suitcase for the First Time: A Simple Step-by-Step Guide

Changing Your Luggage Lock Code: A Simple Step-by-Step Guide

Unlocking Your Luggage When You Forget the Combination: Solutions and Tips

My Luggage Lock Is Stuck, What Do I Do? Troubleshooting Guide

Does DELSEY PARIS carry-on luggage meet airline size requirements?

Quality Testing

Tutorials & User Manuals

How to Start a Return

What to Do If You Receive a Damaged Product

Returns

What shipping options are available?

Can I ship to….

Shipping & Delivery

Do I need to register for the product warranty?

Worldwide Warranty Assurance: DELSEY PARIS' Global Coverage

How can I register my product's warranty online?

Understanding Your DELSEY PARIS Product Warranty

Unpacking Warranty Coverage: What Your DELSEY PARIS Warranty Includes

Navigating Warranty Claims: The Role of Your Receipt

Getting Your DELSEY PARIS Product Repaired: A Step-by-Step Guide

Replacing Essentials: A Guide to Ordering DELSEY PARIS Replacement Parts

Rolling Smoothly Again: Requesting a Replacement Wheel for Your DELSEY PARIS Luggage

Understanding Warranty Exclusions: What's Not Covered by DELSEY PARIS' Warranty

DELSEY PARIS Warranty Transferability: Understanding Ownership Changes

Navigating Assurance: A Step-by-Step Guide to Initiating a DELSEY PARIS Warranty Claim

Securing Coverage: A Step-by-Step Guide on Registering Your Product for DELSEY PARIS Warranty

Can I get a product or part replacement?

Product Warranty

Do you send order confirmations?

Can I ship items to multiple addresses?

How to Track Your DELSEY PARIS Order: A Step-by-Step Guide

Can I cancel or edit my order?

Do you offer price matching?

What if I don’t receive a confirmation of my order?

What if I’m having trouble ordering from your site?

Why is the price of an item different from when I added it to the shopping cart?

Community Discounts: Special Offers for Military and Students

Ordering

What are the payment methods?

How do I use PayPal to pay for my orders?

Payment Methods

Can I purchase a product as a gift?

Are gift cards available for purchase online?

Gifts & Gift Cards

What is DELSEY luggage made of?

Is DELSEY luggage weather resistant?

Is DELSEY luggage eco-friendly?

Who may I speak with if I have a question about a product?

Who may I speak with if I need help locating a product?

I have a product idea…

How do I pick the right size?

What do the product dimensions refer to?

What is Trunk Luggage?

SECURITECH® 2: Your Patented Anti-Theft Zip [Video]

Availability of Luggage Covers

What is California Proposition 65, and how does it apply to the items you sell?

What are TSA Locks?

Product Information

Where can I buy DELSEY products?

Is there a store near me?

Where to Buy

Reseller Activity

Wholesale

When I submit credit card information online, is it secure?

Will DELSEY sell or rent my information to other companies?

What is a “cookie”?

Why does US.Delsey.com use cookies?

Online Security

All shipping and delivery times and procedures

All articles

Categories