We want you to love your DELSEY PARIS purchase, but if you’re not completely satisfied, we’re here to help with a simple return process. If your product arrives damaged or incorrect:. Report lost packages within 30 days of the ship date. Before reach

<p id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We want you to love your DELSEY PARIS purchase, but if you&#x2019;re not completely satisfied, we&#x2019;re here to help with a simple return process.</span></p><h3 id="return-eligibility"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Return Eligibility</span></h3><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You can return any unused item within <strong>30 days</strong> of the original shipping date.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Items must be in their <strong>original condition</strong> and <strong>packaging</strong>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We do not offer exchanges. If you need a different size, color, or product, return your original item for a refund and place a new order.</li></ul><h3 id="steps-to-initiate-a-return"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Steps to Initiate a Return</span></h3><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Visit the Returns Center</strong>: Head to our <a href="https://us.delsey.com/apps/aftership-returns-center" rel="noopener noreferrer" target="_blank"><u>Returns Center</u></a> to start the return process.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Prepare Your Return</strong>: Ensure your item is in its original packaging and condition.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Shipping Your Return</strong>:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Customers are responsible for return shipping unless the product is defective or incorrect.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We recommend insuring the package and keeping your shipping receipt until your refund is processed.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Send Your Package to</strong>:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Delsey Luggage, Inc.</strong></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">6090 Dorsey Rd, Suite C</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Hanover, MD, 21076</li></ul></li></ol><h3 id="refund-process"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Refund Process</span></h3><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Refunds are issued for the product total plus applicable sales tax.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Shipping fees from your original order are refundable only if the product was damaged or incorrect.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You&#x2019;ll receive the refund once we&#x2019;ve processed your return.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once the item(s) are received a credit will be applied to your original payment method. Please allow 10-14 business days for your funds to appear in your account.&#xA0;</li></ul><h3 id="damaged-or-incorrect-items"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Damaged or Incorrect Items</span></h3><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If your product arrives damaged or incorrect:</span></p><ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><strong>Report the Issue</strong> within <strong>72 hours</strong> of delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Provide <strong>photos of the damage</strong> to our Customer Service team.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If the issue is confirmed, we&#x2019;ll send you a <strong>pre-paid return label</strong> and shipping instructions.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Once your return is validated, we&#x2019;ll refund your item price, applicable taxes, and shipping costs.</li></ol><h3 id="lost-in-transit"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lost in Transit</span></h3><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Report lost packages within <strong>30 days</strong> of the ship date. Before reaching out to customer service, check your area and tracking information. If unresolved, we will collaborate with the carrier to investigate.</span></p><h3 id="contact-us"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Contact Us</span></h3><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">For questions or assistance, contact our Customer Service team through our <a href="#" rel="noopener"></a></span><a href="https://us.delsey.com/pages/contact?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank"><u>online form</u></a>.</p>

How to Start a Return

While we strive for impeccable quality, we understand that occasionally, products may arrive damaged. Here's a guide on what to do if you receive a damaged DELSEY PARIS product. Upon receiving your DELSEY PARIS product, conduct a thorough inspection

<p id="isPasted">While we strive for impeccable quality, we understand that occasionally, products may arrive damaged. Here&apos;s a guide on what to do if you receive a damaged DELSEY PARIS product.</p><h2 id="1-immediate-inspection">1. Immediate Inspection:</h2><p>Upon receiving your DELSEY PARIS product, conduct a thorough inspection immediately. Check for any visible signs of damage, such as dents, scratches, or broken components.</p><h2 id="2-documenting-damage">2. Documenting Damage:</h2><p>Take clear photographs of the damaged areas. These visual records will be crucial when reporting the issue to our Customer Service team.</p><h2 id="3-contacting-customer-service">3. Contacting Customer Service:</h2><p>Reach out to our Customer Service Department through our <a href="https://us.delsey.com/pages/contact?hcUrl=%2Fen-US%2Fcontact"><u>online form</u></a><a data-fr-linked="true" href="mailto:customerservice@delseyluggage.net"></a> within the first 72 hours of receiving the damaged product. Provide your order details, attach the documented photos, and explain the issue.</p><h2 id="4-obtaining-an-rma-number">4. Obtaining an RMA Number:</h2><p>If the damage is confirmed, you&apos;ll be issued a Return Merchandise Authorization (RMA) number. This number is essential for processing the return of the damaged product.</p><h2 id="5-return-shipping-process">5. Return Shipping Process:</h2><p>Follow the instructions provided by our Customer Service team for returning the damaged product. DELSEY PARIS will cover the shipping costs within the first 30 days, ensuring a hassle-free process for you.</p><h2 id="6-replacement-or-refund-options">6. Replacement or Refund Options:</h2><p>Once the damaged product is received and evaluated, you&apos;ll be given the option for a replacement or a full refund. Choose the option that best suits your preferences.</p><h2 id="7-timely-resolution">7. Timely Resolution:</h2><p>We understand the inconvenience of receiving a damaged product. Our goal is to provide a timely resolution, ensuring you have a DELSEY PARIS product that meets our high standards.</p><h2 id="8-contact-for-further-assistance">8. Contact for Further Assistance:</h2><p>If you have any concerns or questions throughout the process, feel free to <a href="https://us.delsey.com/pages/contact?hcUrl=%2Fen-US%2Fcontact"><u>contact our Customer Service team</u></a>. We&apos;re here to assist you and ensure your satisfaction.</p><p>Receiving a damaged product is not the experience we aim for, and we apologize for any inconvenience. By following these steps and reaching out to our Customer Service team, we&apos;ll work diligently to resolve the issue promptly. Thank you for your understanding and for choosing DELSEY PARIS for your travel needs.</p>

What to Do If You Receive a Damaged Product

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*Our US Customer Service hours are Monday - Friday 9am - 5pm ET excluding federal holidays.
*Due to a high volume of inquiries, please allow up to 3 - 5 business days for a response. 
*Orders are fulfilled automatically; no modifications or cancelations can be made at this time.

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