Ordering

Do you send order confirmations?

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

Can I ship items to multiple addresses?

We do not support multiple addresses per order. We recommend placing one order per shipping address.

How to Track Your DELSEY PARIS Order: A Step-by-Step Guide

Tracking your DELSEY PARIS order is simple and straightforward. Here's how you can keep tabs on your shipment and know when to expect your new luggage. Once your order ships, you'll receive a confirmation email. This email contains important informat

Can I cancel or edit my order?

Our shipping team works quickly to get your items packed and shipped as soon as possible. Because of this, we’re unable to modify orders once they have been placed. However, if you need to cancel your order, you may do so within two hours of placing

Do you offer price matching?

At DELSEY PARIS, we strive to provide our customers with high-quality luggage and bags at competitive prices. While we aim to offer the best value for our products, we currently do not offer a formal price-matching policy. Please consider the followi

What if I don’t receive a confirmation of my order?

If you don't receive confirmation of your order within 24 hours, send us an email via the form at https://delsey.gorgias.help/en-US/contact and a Consumer Care Specialist will be happy to check the status of your order. Our Consumer Care Representati

What if I’m having trouble ordering from your site?

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email via the form at htt

Why is the price of an item different from when I added it to the shopping cart?

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Community Discounts: Special Offers for Military and Students

At DELSEY, we are proud to offer exclusive discounts to military personnel and students as a token of appreciation for their service and dedication. Enjoy a 10% discount on your order when you verify your status through ID.me at checkout. Here's how