What to Do If You Receive a Damaged ProductUpdated 7 months ago
While we strive for impeccable quality, we understand that occasionally, products may arrive damaged. Here's a guide on what to do if you receive a damaged DELSEY PARIS product.
1. Immediate Inspection:
Upon receiving your DELSEY PARIS product, conduct a thorough inspection immediately. Check for any visible signs of damage, such as dents, scratches, or broken components.
2. Documenting Damage:
Take clear photographs of the damaged areas. These visual records will be crucial when reporting the issue to our Customer Service team.
3. Contacting Customer Service:
Reach out to our Customer Service Department through our online form within the first 72 hours of receiving the damaged product. Provide your order details, attach the documented photos, and explain the issue.
4. Obtaining an RMA Number:
If the damage is confirmed, you'll be issued a Return Merchandise Authorization (RMA) number. This number is essential for processing the return of the damaged product.
5. Return Shipping Process:
Follow the instructions provided by our Customer Service team for returning the damaged product. DELSEY PARIS will cover the shipping costs within the first 30 days, ensuring a hassle-free process for you.
6. Replacement or Refund Options:
Once the damaged product is received and evaluated, you'll be given the option for a replacement or a full refund. Choose the option that best suits your preferences.
7. Timely Resolution:
We understand the inconvenience of receiving a damaged product. Our goal is to provide a timely resolution, ensuring you have a DELSEY PARIS product that meets our high standards.
8. Contact for Further Assistance:
If you have any concerns or questions throughout the process, feel free to contact our Customer Service team. We're here to assist you and ensure your satisfaction.
Receiving a damaged product is not the experience we aim for, and we apologize for any inconvenience. By following these steps and reaching out to our Customer Service team, we'll work diligently to resolve the issue promptly. Thank you for your understanding and for choosing DELSEY PARIS for your travel needs.