Understanding Your DELSEY PARIS Product WarrantyUpdated a year ago
Ensuring you have a clear understanding of your product warranty is essential for a confident travel experience. Let's delve into the specifics of your DELSEY PARIS product warranty.
1. Locate Your Warranty Information:
Your product warranty details can be found on the product labeling, hangtag, and accompanying documentation. Look for information regarding the Warranty Period, which varies depending on the product.
2. Warranty Periods:
DELSEY PARIS offers different warranty periods based on the type of product. These periods include:
- Limited Lifetime Warranty for Wheels, Zippers, Extension, and Carrying Handles.
- 10-Year Limited Warranty for Wheels, Zippers, Extension, and Carrying Handles.
- 5-Year Limited Warranty for Wheels, Zippers, Extension, and Carrying Handles.
- 2-Year Limited Warranty for defects impacting the functional performance of the product.
3. Initiating a Warranty Claim:
Should you encounter an issue covered by the warranty, initiate a claim through an Authorized Repair Center. Use our website's Service & Repair locator tool to find the nearest center.
4. Required Documents for Warranty Claim:
For a smooth claims process, ensure you have the necessary documents, including your original store receipt, notice of warranty, or hangtag specifying the warranty. These documents are vital for validating your warranty rights.
5. Exclusions to Warranty Coverage:
Familiarize yourself with the exclusions outlined in our warranty policy. These include defects from normal wear and tear, accidents, neglect, or misuse. Modifications without DELSEY PARIS' permission and non-compliance with electronic components are also excluded.
6. Warranty Repair Evaluation:
If a repair is needed, your product will be evaluated by our Authorized Repair Center. You are responsible for the costs associated with sending the product to the center, including packaging, shipping, and applicable taxes.
7. Contact Us for Further Clarifications:
If you have additional questions or need further clarification about your product warranty, don't hesitate to reach out to our Customer Service team through the online form. We're here to assist you.
Understanding your DELSEY PARIS product warranty empowers you to make informed decisions and ensures a seamless resolution in case of any issues. Thank you for choosing DELSEY PARIS for your travel needs!