Navigating Warranty Claims: The Role of Your ReceiptUpdated a year ago

Understanding the documentation required for warranty claims is crucial for a seamless process. Let's explore whether a receipt is necessary to receive warranty coverage for your DELSEY product.

1. Proof of Purchase:

While customers are not obligated to register products online for warranty coverage, having a proof of purchase is essential. Your original store receipt serves as validation that the product was bought from an authorized DELSEY PARIS retailer.

2. Registering Your Product:

To streamline the process and ensure global support, consider registering your product online at warranty.delsey.com. The hangtag on your item provides information for global product registration.

3. Online Registration vs. Receipt:

Registering online is an excellent proactive measure, but it doesn't eliminate the need for a receipt. If the product is not registered online, you must provide the original store receipt when submitting a warranty claim.

4. Role of the Receipt:

Your receipt plays a crucial role in verifying the authenticity of the purchase and confirming that it was made from an authorized DELSEY PARIS retailer.

5. Initiating a Warranty Claim:

When initiating a warranty claim, visit an Authorized Repair Centers to assess and address any issues. Use our website's Service & Repair locator tool to find the nearest center.

6. Protecting Your Warranty Rights:

Retaining your receipt and any notice of warranty or hangtag specifying the warranty is vital. These documents will serve as evidence of your purchase from an authorized DELSEY PARIS retailer.

7. Global Product Registration:

For international travelers, global product registration enhances the portability of your warranty coverage. Register your product online to access support worldwide.

While a receipt is not mandatory for online registration, it becomes essential when submitting a warranty claim. Safeguard your receipt and consider online registration for added convenience. Thank you for choosing DELSEY for your travel needs!