Getting Your DELSEY PARIS Product Repaired: A Step-by-Step GuideUpdated a year ago

We understand that wear and tear happen, and sometimes repairs are needed to keep your DELSEY PARIS product in top condition. Here's a step-by-step guide on how you can get your product repaired under our warranty coverage.

1. Determine Warranty Eligibility:

Check if your product is still within the warranty period. Refer to your product labeling, hangtag, or documentation for the warranty duration. The warranty covers manufacturing defects in material and workmanship.

2. Gather Necessary Documents:

Ensure you have the required documents for the repair process. These may include your original store receipt, notice of warranty, or hangtag specifying the warranty. These documents are crucial for exercising your warranty rights.

3. Evaluation by Authorized Repair Center:

Your product will need to be evaluated by our Authorized Repair Center. You are responsible for all costs associated with getting the product to the center, including packaging, shipping, and applicable taxes. Find a local Service & Repair Location near you.

4. Possible Outcomes:

The Authorized Repair Center will make the final determination on whether the damage is covered under DELSEY PARIS’ warranty. Possible outcomes include:

• If the product is repairable and covered under warranty, any repair or replacement and the cost of returning the product to you will be at DELSEY PARIS’ expense.
• If the product is to be replaced and is covered under warranty but no longer available, DELSEY PARIS will substitute and ship a comparable replacement product to you, at DELSEY PARIS' expense.
• If the product is repairable but not covered under warranty, you may choose to have the product returned unrepaired or repaired at your own expense.
• If the product is not repairable and not covered under warranty, you can elect to have the product returned unrepaired at your own expense or ask the Authorized Repair Center to dispose of the product.

5. Choose Shipping Method:

You may choose to ship or personally bring your product to the Authorized Repair Center. If shipping, we recommend using a carrier that provides a tracking number for easy monitoring.

Getting your DELSEY PARIS product repaired is a straightforward process when following these steps. For any questions or assistance, our Customer Service team is here to help and can be reached through our online form.

Thank you for choosing DELSEY PARIS for your travel needs!